Customer Services – Payments, Privacy Statement, Returns.
You can be assured that purchasing from us is safe. All our card transactions are processed securely by Stripe.
Your information will not be shared, sold, exchanged, or given to any third party company.
We have a variety of security measures in place to protect your personal information.
Card payments are encrypted by our secure third party payment provider.
No payment information is stored by us.
Returns and Purchase of Furniture and Large Goods.
You must notify us of a return, in writing, within 7 working days from the day after you have received delivery. Email firstname.lastname@example.org or write to us at West End Furnishings 27-29 West Street, Boston, Lincs PE21 8QN.
You can return items to us via:
Royal Mail or courier Include your despatch note, stating the reason for the return and whether you’d like a refund or a replacement.
In store Take the despatch note and the product you wish to return or exchange to West End Furnishings and tell the sales adviser you bought it online/over the phone.
Items should be returned in their original packaging and in a fully re saleable condition. Please see Exclusions below for exceptions to this policy. If the product is not in fully re saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item or, at our discretion, decide to deduct a proportion of the original selling price from the refund amount. This does not affect your statutory rights.
Purchases of furniture, and other large goods.
Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture, or other large goods to ensure successful delivery. Please discuss any access issues with us as more time may be needed for your delivery. Any undisclosed access problems may result in goods being returned to our warehouse and you will be liable for any associated costs.
You are unable to return any special order/custom made furniture items. For those item which can be returned, please note that the cost of this will be considerably more than the delivery charge that you have paid. Please contact the sales team for a quote.
Can only be made to the original card used for purchase. Refunds to a card other than the original can only be processed if the original account no longer exists or the account details have expired.
Unless they’re faulty, we’re unable to offer a refund or exchange on:
Goods ordered to your specification, and/or made to meet your needs
None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations, please see our Terms and conditions above.
How to change or cancel an order.
If you wish to change or cancel an order please contact the Sales Team. Please have the order number and date the order was placed to hand. If your products have already been delivered, then you will need to follow our Returns Procedure above.